JXB

We’re a small company built on the premise of being extremely efficient.  We do EVERYTHING in our power to keep our operation organized, put the most information up front about our products possible, and keep all our products in stock.  The only way we can effectively do this with our very small team is to streamline all of our processes.  Customer service is no exception to this.  We found that phone calls take far longer than emails.  We love to talk to people, but the truth of the matter is that the small talk that comes with every phone call and the number of times information gets repeated in calls adds up quite quickly.  Most calls that could be handled in a paragraph of an email take over 10 minutes by phone.  Ever waited on hold calling into a company?  That’s because chit chat takes up a lot of time, and as humans we love to chit chat.  In addition, much of a phone call goes in one ear and out the other.  It’s hard to remember everything that was said, and impossible to use a search bar to go back and find or review a call like you can with an email.

105 Barley Ct
Mount Holly, North Carolina, 28120

Email: jay@jxbperformance.com